1. General Terms
These terms represent a general obligation between the host and
contractor of the services, the customer, unless otherwise
specified in writing, and represent an integral part of the
contract (voucher) between the customer. General Terms &
Conditions represent general guidelines that can change
depending of a host.
Obligations defined by the General conditions are becoming
mandatory for all the subjects in the process of reservation by
accepting them and paying the first installment in accordance with
the provisions stated in the way and dynamics of payment. If there
is no payment made at the time of the issuing the quote then
general conditions will become non-binding. This means putting the
reservation on hold with no obligation for any party that
participates in the sales process.
The host provides service according to the information available
and valid on the date of the booking confirmation, and according to
the description and the period in accordance with a reservation,
except in some extreme and unpredictable cases, such as death or
illness of service provider or his immediate family; exceptional
circumstances that can not be predicted or remedied such as:
natural disasters (earthquakes, floods, fires, droughts); wars,
strikes, terrorist actions and restrictions issued by the state
(mobilization, ban on leaving the country).
3. Booking, reservations and payment
All the inquiries and reservations are received electronically, by
fax or in person. At the time of the reservation, the customer is
required to give all the information and provide all documents that
are requested by the booking procedure. For the reservation to get
confirmed, it is necessary to make a deposit of 50%. The balance is
paid at least 30 days prior to the arrival. The amount of a deposit
and the schedule of payments will be stated in the quote. After
receiving the balance payment, the customer will receive a
voucher with all the necessary information about the owner of the
accommodation: included are all relevant phone numbers and
addresses of accommodation.
4. Price of Service
All prices on our site are in Euros and include daily rental
accommodation units. Prices may vary depending on the season and
number of persons, which is clearly visible with each accommodation
unit. The host reserves the right to change the published price.
The amount your credit card account will be charged for is obtained
through the conversion of the price in Euro into Croatian kuna
according to the current exchange rate of the Croatian National
bank. When charging your credit card, the same amount is converted
local currency according to the exchange rate of credit card
associations. As a result of this conversion there is a possibility
of a slight difference from the original price stated on our web
All published prices apply to stay longer than 2 nights. If this
- 2 nights prices are increased by 20%
- 1 night prices are increased by 30%
Prices published on our site don't have to match the prices listed
in the house where the customer resides. The difference in price
can not represent a reason for complaint. If the accommodation unit
reaches more people than it is indicated on the voucher, the host
has the right not to receive the guests, or with an adequate
surcharge accept all the guests.
According to the Law of the Republic of Croatia, the traveler is
required to pay the sojourn tax which is already calculated into
the payment for their accommodation. Sojourn tax prescribed by the
Law on the Residence of the Republic of Croatia. Children 12 to 18
have a 50% discount on that amount, while children up to the age of
12 are exempt from the tax. Final amount of the tax for a
particular reservation depends on the destination in the Republic
of Croatia and the length of stay, and will be charged according to
the General Conditions simultaneously with the payment of the final
amount for the tourist service.
5. Categorization and description of services
Standard international classification (category described assigned
asterisks) provide non-binding instructions to the standard of
accommodation, and it is based on the official classification of
the authorized institutions in the Republic of Croatia. Standards
of accommodation, food and services at certain places and countries
are different and can not be compared. Information that the
traveler gets at the place of service does not oblige the host to
more than any information available on our web site.
6. Duties of the host
The duty of the host is to plan and supervise the implementation
of the services as well as concerns about the rights and interests
of customers, according to the customs in tourism. The host will
carry out all stated obligations in full and as described above,
except in exceptional circumstances (paragraph 2), when treated as
described in Item 14.
The host is required to ensure adequate kitchen utensils and
cutlery, bed linen and towels in each accommodation unit according
to the number of people that it is intended for. For guests who's
stay is longer than a week, blankets will be changed 2 times during
the week and a towels will be changed once a day.
The arrival time to the accommodation unit is after 4:00 p.m. and
the departure time is before 10:00 a.m. The service provider has 6
hours to bring the accommodation unit in a condition suitable for
the arrival of new guests.
Handover of the keys for the booked accommodation unit is being
done at the accommodation by the host.
7. Duties of the passengers
The traveler is required to:
- have valid travel documents.
- respect the customs and foreign exchange regulations of the
Republic of Croatia.
- abide by the foreign exchange and customs regulations and laws
and other regulations of the Republic of Croatia and other
countries passing through and in which they reside. In case of
inability to travel due to violations of regulations by the
customer, all costs will be covered by the customer.
- obey house rules in accommodation facilities, and to cooperate
with service providers in good faith.
- upon arrival at your destination, it is required of the
customer to hand over the document on payment to the host(Voucher
obtained by e-mail).
- the customer is required to check whether a visa needs to be
attained for entering the Republic of Croatia or neighboring
In case these duties are disregarded, the traveler will bear the
costs and be liable for any damages caused. Confirming the
reservation, the traveler agrees to, if any damage id caused, pay
for all damage caused.
Baggage is carried at the risk of the customer, and is therefore
recommended luggage insurance companiesMare Nostrum d.o.o. does not
accept cancellation by return of costs for health reasons,
hospitalization or death of guests before or during the holidays,
and in such cases is charged termination charges or reserves
9. The rights of the host to change and cancel reservations
The host reserves the right to change the reservation if
exceptional circumstances that can not be predicted, avoided or
removed (see point 2) occur. Booked accommodations can be replaced
only with prior notification and customers will be offered
accommodation of the same or higher category. If the alternative
accommodation is available only in a unit with a higher category
and at a higher price than the initial reservation, the host
reserves the right to charge the price difference upon consulting
In case of the inability to substitute payments for accommodation,
the host reserves the right to cancel the reservation with prior
notification to the customer at least 7 days before arrival, and
guarantee the refund of the total amount paid. In the event of
cancellation of the host the customer has no right to seek
compensation from the host. The host is obligated to only reimburse
the amount paid to the account of the host.
If it is not possible to provide an adequate substitute
accommodation on the day of arrival of the customer, the host will
try to provide the customer with information on available
accommodations that are offered through other agencies and be sure
to return passenger payment in the full amount.
10. The customers right to change and cancel a reservation
Cancellation of accommodation booked by the customer must occur in
writing (e-mail, fax or mail).
The date when the host received a written notice of cancellation
is used to calculate cancellation costs in the following way:
* The cancellation of 60 do 30 days arrival the customer will be
charged 50% of the total amount
* The cancellation of 30 to 12 days before arrival the customer
will be charged 75% of the total amount
* The cancellation of 12 to 0 days before arrival the customer
will be charged 100% of the total cost
If the passenger in the reserved accommodation does not come until
midnight on the arrival date, but has not informed the host or the
host, the reservation is considered to be canceled, so the costs as
described above. If the actual costs exceed the above
11. Resolve the complaint
In the event of unsatisfactory services, the customer has the
right to file a complaint. Each customer complaint is submitted
separately. In the case of dissatisfaction with the accommodation
unit, the traveler is required to notify the host immediately upon
arrival. The customer is required to cooperate with the host and
the host in good faith in order to rectify the problem if the
customer refuses to accept the solution that suits the reserved and
paid service. The host will not accept subsequent customer
complaints, nor shall be deemed to be committed to respond to
12. Data protection
The customers personal information is given voluntarily. Personal
data of customers are needed in the process of realization of the
required services. The same will be used for further mutual
communication. The host agrees not to give out personal data of
customers to a third party nor will the customers personal data be
taken out of the country, except for the purpose of realization of
the required services. Personal data of customers will be kept in
the database, in accordance with the decision of the Board of the
collection, process and storage of personal data.
13. Court Jurisdiction
The customer and the host will strive to resolve any possible
disputes in implementation of the agreement addressed, and
otherwise be subjected to the decision of the competent court in
Šibenik, and the applicable law will be Croatian law.